Business Administration

Business Administration Level 2 & 3

Administrators need a broad range of skills to work efficiently and to help increase business productivity. Skills shortages identified by organisations include a lack of office and administration skills, customer-handling skills, technical and practical skills, oral communication skills and IT skills, all of which are covered within the Business Administration Apprenticeship framework.

Intermediate apprentices may work in roles such as administrators, office juniors, receptionists/medical receptionists, junior legal secretaries or junior medical secretaries.  

Advanced apprentices may work in roles such as administration executives/officers, administration team leaders, personal assistants and secretaries, including legal or medical secretaries.

Apprenticeship Framework Learning Aims

  • Level 2 or 3 Diploma in Business Administration 
  • Functional Skills Maths Level 1 or 2,  
  • Functional Skills English Level 1 or 2, 
  • Functional Skills ICT Level 1 or 2, 
  • Employment Rights & Responsibilities

Assessment & Training

You will build a portfolio of evidence to meet the course criteria. This evidence can be from reflective accounts of your experience in the workplace, written work, observation by your assessor and witness statements from your work supervisor. Tasks undertaken by apprentices will vary depending on the level and sector in which they are employed. Tasks may include developing working relationships, managing personal or team performance, communication in a business environment, providing reception services, monitor information systems, analyse & present business data and produce business documents.   The functional skills elements of this courses may require you to sit an exam.


This Apprenticeship lasts between 12 and 18 months. Start dates throughout the year

Eligibility for Funding

This qualification can be funded through Apprenticeship funding for all employees aged 16 and over. 

Employers who pay into the Apprenticeship Levy can use their levy pot to fund the fully costs of this qualification if they have the funds available.   

Co-financed options are available and the employer contribution is Level 2 £200 & Level 3 £250.   

Small employers do not need to contribute to the cost of Apprenticeship training.   

For futher details please visit our Apprenticeship Funding page.

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