Signed in as:
filler@godaddy.com
Team leader / supervisor Level 3
A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.
Roles/Occupations may include: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.
Knowledge, Skills & Behaviours
Knowledge & Skills
- Leading People
- Managing People
- Building Relationships
- Communication
- Operational Management
- Finance
- Awareness of Self
- Management of Self
- Decision Making
Behaviours
- Takes responsibility
- Inclusive
- Agile
- Professionalism
Qualifications
ILM Level 3 Diploma for Managers
Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.
EPA
Knowledge Test using scenarios and questions
Structured competency based interview
Assessment of portfolio of evidence
Professional discussion relating to CPD activity
Duration
This Apprenticeship typically last between 12 and 18 months. Start dates throughout the year
Operations / departmental manager Level 5
An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.
Knowledge, Skills & Behaviours
Knowledge & Skills
- Operational Management
- Project Management
- Finance
- Leading People
- Managing People
- Building Relationships
- Communication
- Self -Awareness
- Management of Self
- Decision Making
Behaviours
- Takes responsibility
- Inclusive
- Agile
- Professionalism
Qualifications
ILM Level 5 Diploma for Managers
Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.
EPA
Knowledge Test using scenarios and questions
Structured competency based interview
Assessment of portfolio of evidence
Assessment of the Workbased Project followed by a presentation on Work based Project – with Q&A session
Professional Discussion
Duration
Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.