Team leader / supervisor Level 3

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A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Roles/Occupations may include:  Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.

Knowledge, Skills & Behaviours

Knowledge & Skills

  • Leading People
  • Managing People
  • Building Relationships
  • Communication
  • Operational Management
  • Finance
  • Awareness of Self
  • Management of Self
  • Decision Making


Behaviours

  • Takes responsibility
  • Inclusive
  • Agile
  • Professionalism

Qualifications

ILM Level 3 Diploma for Managers 


Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.

EPA

Knowledge Test using scenarios and questions

Structured competency based interview 

Assessment  of portfolio of evidence 

Professional discussion relating to CPD activity  

Duration

This Apprenticeship typically last between 12 and 18 months. Start dates throughout the year

Operations / departmental manager Level 5

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An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Knowledge, Skills & Behaviours

Knowledge & Skills

  • Operational Management
  • Project Management
  • Finance
  • Leading People
  • Managing People
  • Building Relationships
  • Communication
  • Self -Awareness
  • Management of Self
  • Decision Making


Behaviours

  • Takes responsibility
  • Inclusive
  • Agile
  • Professionalism

Qualifications

 ILM Level 5 Diploma for Managers


Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.

EPA

Knowledge Test using scenarios and questions 

Structured competency based interview 

Assessment of portfolio of evidence

Assessment of the Workbased Project followed by a presentation on Work based Project – with Q&A session

Professional Discussion 


Duration

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